Who We Are
York Extensions by RW Builders ("we", "us", "our") is a building and renovation company based in York, North Yorkshire. Our website address is rwbuildersyorkshire.com. Our contact email is rw.builders@email.com and phone number is 01904 530941.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
When you submit an enquiry or quote request through our website, we collect the following personal data:
- Your full name
- Your phone number
- Your email address
- Your property address or postcode
- Details of your project or enquiry
- Your approximate budget (if provided)
We do not collect any sensitive personal data (such as health information, financial details, or payment card information) through this website.
How We Use Your Data
We use the personal data you provide solely for the following purposes:
- To respond to your enquiry or quote request
- To contact you by phone or email about your project
- To provide you with a no-obligation quotation
- To follow up on previous enquiries (where you have consented)
We will not use your data for unsolicited marketing, and we will not sell, rent or share your personal data with third parties for marketing purposes.
Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Consent — you have explicitly agreed to be contacted by ticking the consent box on our enquiry forms
- Legitimate interests — to respond to your direct enquiry and provide the service you have requested
How Long We Keep Your Data
We retain your personal data for a maximum of 2 years from the date of your enquiry, unless you ask us to delete it sooner or unless we are required by law to retain it for longer (for example, for accounting or legal purposes).
Who We Share Your Data With
Your enquiry data is transmitted securely to our inbox via two form processing services we use on this website: FormSubmit (for quote and contact forms) and Formspree (for our callback request tool). Both act as data processors on our behalf and do not use your data for any other purpose. We do not share your personal data with any other third parties.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — you can request a copy of the data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data at any time
- Right to restrict processing — you can ask us to limit how we use your data
- Right to withdraw consent — you can withdraw your consent at any time
- Right to complain — you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at rw.builders@email.com or call 01904 530941.
Cookies
Our website uses minimal cookies. Please see our Cookie Policy for full details. We use a cookie to remember your cookie consent preference. We do not use tracking, advertising or analytics cookies without your consent.
Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. All data submitted through our forms is transmitted over a secure HTTPS connection.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. We encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: rw.builders@email.com
- Phone: 01904 530941
- Website: rwbuildersyorkshire.com
